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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donald Drace

April 21, 2025

5  out of  5
rating by Donald Drace
"McKenna Ewan did and amazing me setup with my insurance really helpful in explaining what I needed 2 no thank you"
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Mary Bridget Maxwell-Rockwell

April 20, 2025

5  out of  5
rating by Mary Bridget Maxwell-Rockwell
"Best move we made. Chad and his crew are so understanding and helpful that they make things easy. They always have time for you. Definite 5 ☆☆☆☆☆"
We responded:
"Thank you for the wonderful 5 star review, Mary! We strive to provide you with friendly, professional and thorough customer care! We truly appreciate your feedback!"
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Whitehouse Auto Detail

April 17, 2025

5  out of  5
rating by Whitehouse Auto Detail
"Very friendly and Easy to work with"
We responded:
"Thank you, Whitehouse Auto Detail! I'm glad to know you found our team friendly and easy to work with. "
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Mike Brinkley

April 15, 2025

5  out of  5
rating by Mike Brinkley
"After a quick review Christina found I can get an amazing level of coverage for the same money I had been paying. I wish I would have done it sooner."
We responded:
"Thank you, Mike! I'm glad Christina was able to help you find a great level of coverage at the same cost. It's wonderful to know you're satisfied with the service."
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Laura Hodges

April 10, 2025

5  out of  5
rating by Laura Hodges
"You can NOT get better customer service than state farm offers. I was having issues with a claim. I called in to get all the help I could have asked for and then some from Bri. It was like she was reading my mind and was way ahead of even myself. Thank goodness for companies and people that are still here for the customer!"
We responded:
"Thank you, Laura, for your wonderful feedback! I'm so happy to hear that Bri was able to assist you and provide the support you needed. It's great to know that our team's dedication to customer service made a positive impact. If you ever need further assistance, please don't hesitate to reach out to our office."
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Blake woodbury

April 10, 2025

5  out of  5
rating by Blake woodbury
"Christina Loftin Did a great job helping me out switching insurance companies. Definitely recommend checking them out she made the process so easy thanks again"
We responded:
"Thank you, Blake, for sharing your experience! I'm happy to hear that Christina made the process of switching insurance companies so easy for you. Your recommendation means a lot to us. If you have any more questions, feel free to reach out anytime!"
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Jenny LaRose BelieverInChrist

March 28, 2025

5  out of  5
rating by Jenny LaRose BelieverInChrist
"Chad and Cole and Bri, are all very friendly and kind and are great people to do business with. I have no complaints and I am so happy I switched my car insurance to State Farm like a good neighbor State Farm is there 😊 thanks you guys."
We responded:
"Thank you, Jenny, for your wonderful feedback! I'm glad to hear that you had such a positive experience with our team. Our office is truly dedicated to providing friendly and kind service. We're happy to have you with us at State Farm. If you ever need anything, feel free to reach out!"
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James Sanders

March 27, 2025

5  out of  5
rating by James Sanders
"Chad and his staff have gone over and above to help with our car and home hail damage claims. Bri and Chad have been so easy to work with."
We responded:
"Thank you, James! I'm happy to know that Bri and I could assist you. It's wonderful to hear that you found working with us easy. If you need any further assistance or have questions, feel free to reach out anytime!"
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veegout

March 17, 2025

5  out of  5
rating by veegout
"Certainly! Here's a shorter version of your review: --- I recently had a great experience with State Farm Insurance, thanks to the exceptional assistance provided by Christina. She was incredibly knowledgeable and took the time to explain all my options clearly, making sure I felt confident in my decisions. She was prompt, responsive, and made me feel valued as a client. Overall, my experience with State Farm was positive , and I highly recommend their services to anyone seeking reliable insurance solutions."
We responded:
"Thank you so much for your wonderful feedback! I'm happy to hear that Christina was able to provide you with exceptional assistance and clarity in your options. It's great to know you felt valued and confident in your decisions. If you ever have more questions or need further assistance, please feel free to reach out. We're here to help!"
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Roman Coffman

March 14, 2025

5  out of  5
rating by Roman Coffman
"Super friendly answered all my questions and saved me like $800 a year!!!!"
We responded:
"I'm happy to hear that you found our team super friendly and that we could answer all your questions, Roman! It's fantastic that we were able to help you save money. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Melissa Jones

March 6, 2025

1  out of  5
rating by Melissa Jones
"The amazing folks at Chad Cruse have ALWAYS went above and beyond! They're always helpful and kind; even calling me just to make sure that I was okay. They treat you like family and do so, while also making sure that you find the best fit for all insurance needs! I won't go anywhere else. I WILL HAVE TO SAY SINCE BEING HIT IN AN ACCIDENT. THIS OFFICE AS DROPPED THE BALL AND LEFT IT ALL ON ME. THIS OFFICE IS ABSOLUTELY AMAZING UNTIL YOU NEED TO DO MORE THAN MAKE YOUR PAYMENT. THEY DO NOT FOLLOW THROUGH YO PROTECT THEIR CLIENTS. RUN AROUNDS, IGNORED COMMUNICATIONS..... UNLESA IT'S TIME TO MAKE YOUR PAYMENT. DON'T WASTE YOUR TIME BC THIS OFFICE DID MOT. Thank you. Y'all, I have to throw an edit in here. It's the least that I can do for this incredible insurance team. Bri, you ALWAYS go above and beyond for my family and our insurance needs and safety. I won't go anywhere else for my family's protection. I'll match loyalty. You have a customer for life. Thank you just doesn't seem to do enough justice, but Thank you just the same. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐"
We responded:
"Melissa please give my office a call to discuss the problems you are having with your claim to see how I can help. I am sorry you changed your review of my office from a 5 star to a 1 star. Thank you for taking the time to share your experience. We truly appreciate your kind words about our team and are grateful for your loyalty. It means so much to us that you feel like family, and we always strive to provide the best service possible. That said, we sincerely regret any frustration or disappointment you experienced following your accident. Ensuring our clients feel supported—especially in difficult times—is our top priority, and we take your concerns seriously. We would love the opportunity to make things right and address any unresolved issues. Please reach out to our office at your earliest convenience so we can assist you further. We’re also incredibly grateful for your updated feedback and your trust in Bri and our team. Your support means the world to us, and we remain committed to serving you with the care and attention you deserve. Looking forward to hearing from you soon."
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Corey

March 1, 2025

5  out of  5
rating by Corey
"Christina did a great job on explaining all of my policies and what's covered. They beat my previous insurance by half as much."
We responded:
"Thank you, Corey, for sharing your experience! I'm happy to hear that Christina was able to clearly explain your policies and help you save on your insurance. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Bluevolution54

February 21, 2025

5  out of  5
rating by Bluevolution54
"These people are my friends now. I called. Spoke to a real person whenever I needed them. Had a wreck. They basically made it hands free and easy. Excellent service and support. Edit to add: And honestly, if you rate lower than a 5 star, you probably should just look inward."
We responded:
"Thank you for your fantastic review! I'm glad to hear that our team could make your experience smooth and stress-free, especially during a challenging time. It's wonderful to know that our service and support have made such a positive impact. If you ever need anything else, don't hesitate to reach out. We're here for you!"
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Tyler Crawford

February 14, 2025

5  out of  5
rating by Tyler Crawford
"Christina is amazing, she worked her tail off to get the coverages I wanted, and then she went above and beyond to get the bundles together, explaining the process. Everything from quotes, to payments and setting up the account, she was amazing."
We responded:
"Thank you, Tyler, for sharing your experience! I'm delighted to hear that Christina provided such dedicated service and helped you with your coverages and bundles. Her efforts in explaining the process and managing everything from quotes to payments truly reflect our commitment to excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Amadou Bah

February 12, 2025

5  out of  5
rating by Amadou Bah
"Christina did a great job in explaining everything through the process. Very friendly and welcoming"
We responded:
"Thank you, Amadou, for sharing your experience! I'm happy to hear that Christina was able to explain everything clearly and make you feel welcome."
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Jacob German

January 30, 2025

5  out of  5
rating by Jacob German
"Christina was an excellent help with getting new insurance provider! Very friendly and She helped save me tons of money every month and I have more coverages than before. Highly recommend!!!"
We responded:
"Thank you, Jacob, for sharing your experience! I'm glad Christina was able to assist you in finding a new insurance provider and help you save money while increasing your coverage. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Brett Busch

January 11, 2025

5  out of  5
rating by Brett Busch
"Quick, Easy, and Professional!"
We responded:
"Thank you very much Brett for the kind words and the 5 star review. Welcome to the agency"
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Betty Bowling

September 24, 2024

5  out of  5
rating by Betty Bowling
"Chad worked very hard to get us policies we could live with. He met with us twice and answered all our questions in a way we could understand. I would recommend anyone visiting with Chad about their insurance needs. Thank you!"
We responded:
"Thank you so much for your kind words, Betty! It was a pleasure meeting with you and ensuring all your questions were answered clearly. Your recommendation means a lot!"
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Ted Frank

August 8, 2024

5  out of  5
rating by Ted Frank
"Chad's been very helpful with my and we known him for years and he's a great guy"
We responded:
"Thank you so much for your kind words and the fantastic rating, Ted! It's wonderful to hear that you've had such a positive experience over the years. Your trust and support mean a lot!"
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Kathleen Frank

August 8, 2024

5  out of  5
rating by Kathleen Frank
"I was so thankful to have Chad helping me because it's been a long time and he got me all straightened out and I'm going to get things the way they should be so my family will be okay later years thank you State farm and Chad Cruse the best"
We responded:
"Thank you so much, Kathleen! It's wonderful to hear that we could help you get everything sorted out. We're glad we could assist you in this process. We appreciate your kind words and your trust in our team!"
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McKenzie Spears

July 23, 2024

5  out of  5
rating by McKenzie Spears
"Great Service! Sarah is always happy to help answer any questions and explains things clearly. Very grateful to have such a kind and helpful insurance agent!"
We responded:
"Thank you for your kind words, McKenzie! We're thrilled to hear that Sarah has been able to assist you so effectively. Your compliment means a lot to us!"
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Mickenzie Fuller

July 22, 2024

4  out of  5
rating by Mickenzie Fuller
"State farm/Chad Cruse really made the process easy when my car had hail damage in a recent storm. The claim process was smooth and I had the repair money in a timely manner. Sarah D. is extremely helpful and always has an answer for me quickly. Highly recommend."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Sarah made the claims process smooth and efficient for you. Your recommendation means a lot to us!"
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Todd Snauwaert

June 15, 2024

5  out of  5
rating by Todd Snauwaert
"Chad is a wonderful agent to work with. He is thorough, thoughtful, responsive, and doesn't try to oversell coverage. My experience has been fantastic- if you're looking for an agent who cares, I highly recommend Chad Cruse and Team!"
We responded:
"Thank you for the kind words, Todd! We strive to provide excellent service and care for our customers. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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Dan Boultinghouse

January 19, 2024

4  out of  5
rating by Dan Boultinghouse
"Great staff excellent service"
We responded:
"Thank you for your review, Dan! Please let us know what we can do to earn that fifth star."
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Brandy Young

January 19, 2024

5  out of  5
rating by Brandy Young
"I've never experienced any lack of concern for me. A policy owner. So I highly recommend them for your insurance needs"
We responded:
"Brandy, thank you for your 5-star review! We're so glad to hear about your positive experience with our team. We truly appreciate your recommendation of our services to others."